The Hormonist has written complaints policy and procedures. We aim to acknowledge all formal written complaints within 2 working days and to respond to all formal written complaints within 5 working days of receiving them.
In the event of anyone wishing to complain to the organisation they should be directed to make their complaint to the organisation at:
By telephone: 0203 988 0069
By email: complaints@thehormonist.com
By post: The Hormonist, Unit 16, Freetrade House, Lowther Road, Queensbury, HA7 1EP
To help us respond and resolve your complaint as quickly as possible, please provide us with the following information:
- Full name and date of birth
- Telephone number
- Details of your compliant
- Any actions to taken to date to resolve the complaint